Abroad – What are my rights?

What can I do if my flight/holiday has been cancelled?

If your flight or holiday has been cancelled, you are entitled to a full refund. It will be credited back to the original form of payment, for example, if you paid by card, it will appear on your card as a credit (money going in).

You are entitled to this money refund within seven days of the cancellation but many airlines are overwhelmed at the moment and struggling to comply with this rule. This is, in itself, a breach of the regulations but it is a breach that is likely to be sympathetically viewed at the moment. Some airlines are offering vouchers or a re-booking, you can refuse this, and with a voucher, if the airline then does go bust, you may not get your money back and with a re-booking, you may have to pay additional charges. The safest option will usually be a refund.

We are hearing of customers being on hold for several hours only for the call to drop before they speak to an operator. There are also reports of the refund pages on websites being obscure and difficult to find. If this is something you feel you could do with someone to help you “cut through the crap”, we do offer a ‘fixed-fee’ service and a ‘no-win-no fee’ service for getting your money back. Details are at the bottom.

I booked my hotel and flights separately, my flight has been cancelled, can I get my money back for the hotel?

Unfortunately, the hotel could insist that you pay. You may be able to challenge/fight that depending on the exact circumstances of the cancellation, when it was you should have been on holiday and where that holiday was. If you have travel insurance, you may be able to claim against your insurer. If you paid for it on a credit card, you may be able to obtain a refund from the credit card company. [If you need any help, please fill in our contact form and we will be in touch].

I am due to go on holiday and I think I might cancel it because of Coronavirus, will I get my money back?

If you cancel your booking or a flight or holiday that is still going ahead at this point in time, it is unlikely that you will get a full refund. Most tour operators allow you to cancel the contract but usually, the closer you get to the holiday date, the less you get as a refund.

At the time of writing, not many airlines are flying in any event. If they are not flying, they have cancelled the flight, not you, and you are entitled to a refund.

I was going to go on holiday in the UK and now we are in “lock-down” – what happens to my holiday?

If your holiday is in the time the country is in “lock-down”, then generally speaking, you do not want to cancel that holiday as most contracts will have cancellation provisions that will result in you losing some of your monies (see paragraph above). We would strongly suggest that you contact the tour operator/hotel/holiday-let as soon as possible and request a refund. The law in this area is quite complex and many will refuse to refund your monies and instead attempt to persuade you to re-book or take a voucher. Our view would always be get the cash unless the deal you are being offered is worth the risk that (1) the business may go bust in the meantime or (2) we are still subject to Coronavirus restrictions when the offer is likely to hold good and therefore you still can’t use it and have to re-book again.

It is an unfortunate fact that a lot of businesses are either not going to survive the Coronavirus outbreak or if they do, they are going to struggle for a long time. We would strongly suggest that if you do have a claim or are owed a refund, you do not delay in taking action as a delay could mean the business is no longer in business and your money has gone along with the business.

If you need any help progressing your claim, use our contact form to get in touch.

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