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Packaged Bank Accounts can be great, but they can also be useless. If you purchased one based on a rational decision it is likely that the account is right for you but if you were sold one by a pushy sales agent or the terms of the account were not clearly explained you could be owed £1,000s.
What time’s best for you?
Have you got a Packaged Bank Account but don’t have use for all of its features? Or were you told that you had to take out a Packaged Bank Account in order to be approved for an overdraft? Or were you upgraded to a Package Bank Account without agreeing to the upgrade? Or were you sold your Packaged Bank Account by a pushy sales agent? Or have you tried to use the features of your Packaged Bank Account only to find out you are not eligible? If any of these apply to you it is likely that you were mis-sold and could be owed £100’s or even £1,000’s.
We will investigate the terms of your Packaged Bank Account by submitting a Data Subject Access Request to each lender you have had a PBA with. We will analyse your DSAR results to calculate the fees you have paid over the years. We will use this information alongside your answers to our questionnaire to write your complaint.
The lender will have 8 weeks to review our complaint and issue a final response. The final response will detail whether or not the lender is going to uphold our complaint and will contain a breakdown of how they came to their decision. We will review your final decision letter(s) to ensure you are receiving the correct amount for your claim.
Sign & Return Pack
DSAR Request & Analyse Results
A Packaged Bank Account, or PBA, is a current account that comes with other goods and services. Usually these services are insurance-based products such as travel insurance or mobile phone insurance but can include non-insurance products such as airport lounge access. Packaged Bank Accounts come with a monthly fee.
You can check your bank statements for a monthly fee leaving your account or alternatively you could tell us the name of your account and we will let you know whether it is a PBA.
No, you only pay our fees if you have a successful claim.
No, with your details and address history we are able to obtain that information for you.
Yes, it is vital that you provide your previous addresses in order for the lenders to locate your accounts.
No you cannot. Only your Official Receiver can make a claim on your behalf.
An average claim will take 4 months.
Yes, you can.
Yes, you can but any monies your receive will likely go to your IVA. This could mean that your IVA finishes sooner.
Yes, there is a 14-day cooling off period from the date you sign your pack in which you can cancel free of charge. If you decide to cancel after the 14 day period has ended you will be subject to charges for the work done.
We understand you’re busy. Leave your details with us and we’ll get in touch with you to discuss your requirements.
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