Vacancy Details

Pension Administrator

Summary details

Responsible to:

The Director


Competitive in a supportive working environment based in the market town of Bawtry, Doncaster, South Yorkshire


9.30 am – 5.00 pm, Monday – Friday
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To investigate and action complaints as a result of pension miss-selling. The right candidate will provide exceptional customer service and follow the firm’s values. The role requires excellent attention to detail gained from previous administration or processing experience (preferably within Financial Services) and the ability to work quickly and accurately in a high volume, busy environment. You must be a team player and be willing to role your sleeves up and help others.  Training will be provided.

Key Requirements/Competencies 

  • Demonstrable knowledge and experience of delivering exceptional customer service.
  • Knowledge of complaint handling procedures ideally from a financial /claims background.
  • Highly developed communication and influencing skills through multi-channels.
  • Confident and resilient telephone manner.
  • Proven problem solving and decision-making ability.
  • Ability to break down complex issues, assimilate and analyse information and reach a conclusion.
  • Collaborative approach to handling issues.
  • High level of quality awareness and accuracy.
  • Computer literate and able to pick up new systems quickly.
  • Excellent team player.

General Requirements

  • Well organised with good attention to detail.
  • To adhere to safe working practices and to the health and safety policy and departmental procedures.
  • Ability to stay calm and composed in stressful and/or demanding situations and work under pressure to a deadline.
  • Excellent numeracy and literacy skills.
  • To have a flexible approach to working hours and duties.
  • An understanding of the need to deal with clients sensitively and to keep information confidential.
  • To act as an ambassador for TBP Legal Limited T/A The Byrne Practice and present a professional image at all times.
  • To treat clients and colleagues fairly and with respect, value the diversity of others and work proactively to overcome communication barriers.
  • To have a positive attitude to learning and development and proactively seek opportunities to develop professional competencies including IT skills.
  • To promote, communicate and support TBP Legal Limited T/A The Byrne Practice’s vision and values to all.
  • To follow and promote legislation and the Practice’s policies such as race and disability, equal opportunities, health and safety and data protection to provide a consistent and excellent service.
  • The post holder may also be requested to carry out other non-specific duties commensurate with the post.

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